Crisis Intervention

Crisis Intervention

The Crisis Intervention Program (CIP) provides assistance to low-income households that are in a heating or cooling-related crisis. Households are considered to be in crisis if it is currently or in danger of experiencing a life threatening or health related emergency due to no heating or cooling service.

Households That Apply Must:

• Be a Cabarrus County resident
• Contain a US citizen or an eligible non-citizen
• Have a heating- or cooling-related emergency (heating/cooling source that is in past due status)
  
• Have income below 150 percent of the poverty level

Households Applying For Assistance Must Provide:

• Social Security cards and dates of birth for all household members
• Documentation of citizenship
• Check stubs, wage statements, ESC benefits, child support, bank or retirement fund statements reflecting income for the month prior to and month of application) for applicant and all household members
• Utility termination notices
• Additional documents as deemed necessary by social worker

Assistance May Be Authorized For:

• Utility payments (deposits, bills, connection and reconnection fees)
• Payments toward kerosene, fuel oil, propane, wood (if used as primary heating source)
• Heating or cooling appliance replacement or repair

Assistance Will Not Be Authorized For:

• Returned check charges
• Tampering fees

For questions regarding Crisis Services, call 704-920-1400.