Transportation No-Show Policy

No-Show Policy

A No-Show flag will be added to a client’s record when one of the following situations occur:

• Not being ready within five minutes after transportation arrives
• Canceling a ride less than two hours before the scheduled pick-up time
• Not canceling a scheduled pick-up time
• Not canceling a scheduled return trip
• Choosing not to ride after the vehicle arrives for the pickup

NOTE: Three No-Shows within a 90-day period is considered excessive and will result in the cancelation of all other scheduled trips and the client being placed on a 30-day suspension of services. CCTS will suspend the provision of service to any eligible rider under any subsidized or unsubsidized program who establishes a pattern or practice of missing scheduled trips.

For questions about No-Show records, call 704-920-2926.